*Note : Nunabean is the name we trade under with our customers. Nunabean is our registered company name.
Website Terms and Conditions of Use relating to www.nunabean.com. These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the www.nunabean.co.za ("Provider") website located at the domain name www.nunabean.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out herein.
Indemnity
The use of any product bought from www.nunabean.co.za is at the purchaser's risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
Put Simply
Please be careful with the products you buy from us, we cannot be held responsible for accidents.
Privacy Policy
The private information required for executing the orders placed through the Provider's e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. We will only ever provide your delivery address and contact phone number to third parties delivering the product.
Put Simply
We keep your info top secret, only the delivery guy knows your name and address.
Electronic Communications
By using this Website or communicating with the Provider by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
Put Simply
If you give us your info, you accept that we will communicate with you. Ask us to stop at any time.
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided and owned by Provider. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content. This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.
Put Simply
Please respect our content and don’t use it for your own commercial purposes.
Delivery Policy
Subject to stock availability and receipt of payment, requests will be processed within 24 hours and handed over to our courier company for delivery. For very remote areas not serviced by standard couriers, the Provider will deliver via Post Office, or to the nearest town to the User that is accessible by Berco Express within their normal routes. In these circumstances the Provider will be in contact with the User to arrange an alternative address. The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order. Cancelled orders on the e-commerce facility will be refunded after deduction of a 15% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if for whatever reason we have run out of stock. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Put Simply
We try our hardest to have your shoes at your door for South African based customers within 48 hours and foreign based customers within 7 days depending on location. If we say it's in stock, we're right 94.2% of the time. If for whatever reason we've made a mistake, we'll fix it. If you cancel your order for any other reason, we have associated costs with various people in our supply chain and sometimes we need to pay them. We'll do our best to help you avoid costs.
Returns / Refund Policy
If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance. Although seldom charged, we reserve the right to charge a 25% administration fee for returned orders should the returns process incur significant administration expenses.
Online Refund and Exchange Policy
If any of our valued customers are dissatisfied for any reason whatsoever with any item bought online, you are able to return it by contacting our Online Store at 083-8393570 to make arrangements for the collection of the item and delivery of a new item you want to exchange it for.
Returns will only be considered within the first 14 days from the online purchase date.
A refund can only be considered if the conditions of Nunabean’s refund and exchange policy have been fulfilled.
Nunabean will exchange or refund the cost of the product on the following conditions:
1. The original Online Order is provided by the customer;
2. No in-store exchange or return will be granted without proof of identification and online purchase receipt as all returns need to be checked and verified by Nunabean;
3. Returned products must be in the original condition and in undamaged packaging;
4. No refunds or exchanges will be considered for a product that has been misused or purposely damaged;
5. A faulty product will, where relevant, be subjected to a technical assessment by a specialist before being repaired, replaced or refunded;
6. Repairs may involve a courier cost that is for the customer’s account and will be quoted upfront;
7. When returning a product for repair, please ensure that it is hygienically clean;
8. Any online order errors mistakenly made by a client can be returned to Nunabean. A standard courier fee will be charged for collections which will be discussed with the client beforehand. Agreement will have to be reached by both parties before any arrangements can be made for collection by courier;
9. Exchanges will be made on the price the customer paid unless there has been a national price decrease due to end of ranges. This will be handled on an individual basis through our customer service center and may result in a lower return value.
Exclusions on the condition of Online Refund and Exchange Policy
+ With respect to products that are found to be faulty or misrepresented by the manufacturer: all returns of this nature will abide by the manufacturer or importers returns policy. Both Baby Boom and suppliers reserve the right to test all items before any decision is made with regards to the return/exchange;
+ The item was not used for the intended purpose of the product;
+ Instructions of the product were not followed;
+ Products damaged due to negligence;
+ Products not in sealed, original, undamaged packaging-this includes items assembled;
+ All products which comprise foodstuffs, beverages, or other goods intended for everyday consumption, this includes but is not limited to all formula, juices, foods;
+ Where the products are personalized or made to the customer’s specifications or where products are manufactured for the customer;
+ Where the products are perishable or will expire rapidly;
+ Where the products by reason of their nature cannot be returned; this includes but is not limited to all items of a hygienic nature, underwear, breast pumps, cosmetics, potties, as well as safety products including but not limited to, car seats and all medication;
+ Any reading / Audio material sold;
+ Any “end of range” items;
+ Items tested and found to be in working order;
+ Christening clothes.
International Refunds
1. Banking fees on International refunds varies and will not be covered by Nunabean;
2. All International refunds are subject to the price of the South African Rand (ZAR) and other exchange rates. This can affect the refund negatively;
3. International refunds can take up to a month (30 days) to clear due to the different banking systems and international transfer delays.
Put Simply
If you receive a damaged or incorrect product, we will fix it at our expense no questions asked.
Credit Card Acquiring and Security
Credit card transactions will be acquired for the Provider via Payfast (Pty) Ltd. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy. On proceeding to purchase your goods, you will be redirected to Payfasts secure site to complete the transaction. The Provider does not keep credit card details for any customer. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. Customer details will be stored by the Provider separately from card details which are entered by the client on the Payfast secure site. Payment may be made via Visa, MasterCard, Diners, PayPal or by bank transfer into the Provider's bank account, the details of which will be provided after checkout. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Put Simply
Don’t let people steal your payment information by gaining access to your computer or phone. It is your responsibility.
Responsibility
The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Put Simply
Check on our Terms and Conditions from time to time, we may make changes so it’s up to you to ensure you’re informed and happy.
Limitation of Liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Put Simply
We try our best not to make mistakes, sometimes we do. We can’t be held responsible for errors or downtime of our site.
Privacy: Casual Surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Put Simply
We like to know how our customers are using our site so we track this using technology. We don’t EVER collect personal details.
Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
Put Simply
We use South African law to operate a legit business and any issues that pop up will be handled by South African courts and lawyers.
BabyMe CC 2004 063866 23 VAT registration # 4480 230 37 6 Import number 20522136 A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002
